Documentation Engineer

Remote

Description

About balena

Balena's mission to unlock the potential of physical computing by removing friction for IoT fleet owners. We believe that edge computing is the next major computing paradigm, and every new computing paradigm needs a scalable development platform to match. We're building that platform with a complete, end-to-end solution that makes it easy for any developer to build applications for IoT and the Edge.

Our software platform helps developers build, deploy and manage code on connected devices. We brought Docker to embedded GNU/Linux devices in 2013 and have been building our toolkit ever since. Our core product is the balenaCloud platform, but we also maintain a variety of successful open source projects including Etcher, openBalena, balenaOS and balenaEngine and made contributions to high-exposure projects such as Docker, Electron, and AppImage. We've also recently released our first hardware product, the balenaFin.

Our technology is open, standards-based, and proven in production across a wide range of scenarios from robotics, drones, smart buildings, 3D printing, agriculture, medicine, and more. Our investors include OpenView, Threshold Ventures, Aspect Ventures, GE, and Ericsson.

Balena is a highly distributed, remote-friendly company We rely on clear communication and the rule of "assume positive intent" to help us work together across time zones, cultures and first languages. As an organization, we have little hierarchy, and organize as needed to build complex features and solve big problems.

On being a Documentation Engineer at Balena

As a Documentation Engineer at balena, you will lead the effort to educate the balenaCloud user base by creating world-class documentation and tutorials, enabling IoT developers to get the most out of the balena platform.

You will spend your days testing and learning all the ins and outs of deploying IoT fleets on balenaCloud, including new products, features and releases. You’ll document and describe all the technical capabilities of the platform in a clear, digestible format. In other words, you’ll become the world’s foremost expert on all things balena!

The documentation and internal knowledge base of solutions will be yours to design and maintain. You will create and organize this content, making sure it is synced, up-to-date, and easy for external and internal developers to quickly find the information they need.

You will be a critical element in balena’s [support driven development philosophy](https://www.balena.io/blog/support-driven-development/), helping the support engineers be more efficient and accurate. You will be integral in recognizing knowledge gaps in our user base but also in our team.

You will work cross functionally with Engineering, Product Management and Sales. Think of yourself as an internal journalist, using the entire team as your source as you dig out the perfect descriptions of our solutions for customers and employees. You will be on the front line of accelerating the development of some of the coolest IoT and edge technology products in the world.This will be a full-time role.

Responsibilities

Requirements

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Benefits


About working at balena

We come from 15+ countries, and we embrace a remote culture with flexible hours. To us, this means being highly productive while still maintaining a healthy work-life balance. You need to be able to work remotely, and have a dependable internet access available so you can join video calls.

We are an equal opportunity employer and value diverse backgrounds. We maintain a work environment in which team members are treated with respect at all times and in which thoughts and ideas can be shared openly.

We communicate proposals, discuss with others in the team and accept feedback if it makes the result better. We value the ability to learn, which is more important to us than knowledge of specific technologies. We know that learning fast means being outside our comfort zone, which is OK -- we'd rather grow than let our assumptions get in our way.

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